{"id":2325,"date":"2025-09-13T17:12:03","date_gmt":"2025-09-13T17:12:03","guid":{"rendered":"https:\/\/staging.carey.com\/?page_id=2325"},"modified":"2025-10-24T06:45:49","modified_gmt":"2025-10-24T06:45:49","slug":"duty-of-care","status":"publish","type":"page","link":"https:\/\/www.carey.com\/the-carey-standard\/duty-of-care\/","title":{"rendered":"Duty Of Care"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2325\" class=\"elementor elementor-2325\">\n\t\t\t\t<div class=\"elementor-element elementor-element-915f6d2 e-con-full e-flex e-con e-parent\" data-id=\"915f6d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10000b9 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"10000b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;htmega_fe&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Duty of Care<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7750708 e-flex e-con-boxed e-con e-parent\" data-id=\"7750708\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-84808cc e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"84808cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-387a887 elementor-widget elementor-widget-heading\" data-id=\"387a887\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;htmega_fe&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">LEARN ABOUT CAREY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d748909 elementor-widget elementor-widget-shortcode\" data-id=\"d748909\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;htmega_fe&quot;:&quot;no&quot;}\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav id=\"bellows-main-61\" class=\"bellows bellows-nojs bellows-main bellows-source-menu bellows-align-full bellows-skin-blue-material bellows-type- bellows-expand-current\"><ul id=\"menu-learn-about-carey\" class=\"bellows-nav\" data-bellows-config=\"main\"><li id=\"menu-item-4648\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-has-children bellows-menu-item-4648 bellows-item-level-0\"><a aria-expanded=\"false\"  href=\"https:\/\/www.carey.com\/who-we-are\/\" class=\"bellows-target menu-link\"><span class=\"bellows-target-title bellows-target-text\">Who we are<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-4649\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-4649 bellows-item-level-1\"><a  href=\"https:\/\/www.carey.com\/who-we-are\/about-carey-international\/\" class=\"bellows-target menu-link\"><span class=\"bellows-target-title bellows-target-text\">About Carey<\/span><\/a><\/li>\n\t<li id=\"menu-item-4650\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-4650 bellows-item-level-1\"><a  href=\"https:\/\/www.carey.com\/who-we-are\/awards-accolades\/\" class=\"bellows-target menu-link\"><span class=\"bellows-target-title bellows-target-text\">Awards &#038; Accolades<\/span><\/a><\/li>\n\t<li id=\"menu-item-4651\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-4651 bellows-item-level-1\"><a  href=\"https:\/\/www.carey.com\/who-we-are\/partners\/\" class=\"bellows-target menu-link\"><span class=\"bellows-target-title bellows-target-text\">Partners<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-4653\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-has-children bellows-menu-item-4653 bellows-item-level-0\"><a aria-expanded=\"false\"  href=\"https:\/\/www.carey.com\/the-carey-standard\/\" class=\"bellows-target menu-link\"><span class=\"bellows-target-title bellows-target-text\">The Carey Standard<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-4655\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-4655 bellows-item-level-1\"><a  href=\"https:\/\/www.carey.com\/the-carey-standard\/duty-of-care\/\" class=\"bellows-target menu-link\"><span class=\"bellows-target-title bellows-target-text\">Duty Of Care<\/span><\/a><\/li>\n\t<li id=\"menu-item-4654\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-4654 bellows-item-level-1\"><a  href=\"https:\/\/www.carey.com\/the-carey-standard\/chauffeurs\/\" class=\"bellows-target menu-link\"><span class=\"bellows-target-title bellows-target-text\">Chauffeurs<\/span><\/a><\/li>\n\t<li id=\"menu-item-4656\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-4656 bellows-item-level-1\"><a  href=\"https:\/\/www.carey.com\/the-carey-standard\/our-fleet\/\" class=\"bellows-target menu-link\"><span class=\"bellows-target-title bellows-target-text\">Our Fleet<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-4657\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-has-children bellows-menu-item-4657 bellows-item-level-0\"><a aria-expanded=\"false\"  href=\"https:\/\/www.carey.com\/innovative-technology\/\" class=\"bellows-target menu-link\"><span class=\"bellows-target-title bellows-target-text\">Innovative Technology<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-4658\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-4658 bellows-item-level-1\"><a  href=\"https:\/\/www.carey.com\/innovative-technology\/carey-connect1\/\" class=\"bellows-target menu-link\"><span class=\"bellows-target-title bellows-target-text\">Carey Connect<\/span><\/a><\/li>\n\t<li id=\"menu-item-4659\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-4659 bellows-item-level-1\"><a  href=\"https:\/\/www.carey.com\/innovative-technology\/safety-and-security\/\" class=\"bellows-target menu-link\"><span class=\"bellows-target-title bellows-target-text\">Carey Safety Standards<\/span><\/a><\/li>\n\t<li id=\"menu-item-4660\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-4660 bellows-item-level-1\"><a  href=\"https:\/\/www.carey.com\/innovative-technology\/data-security\/\" class=\"bellows-target menu-link\"><span class=\"bellows-target-title bellows-target-text\">Data Security<\/span><\/a><\/li>\n\t<li id=\"menu-item-4661\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-4661 bellows-item-level-1\"><a  href=\"https:\/\/www.carey.com\/innovative-technology\/the-carey-app\/\" class=\"bellows-target menu-link\"><span class=\"bellows-target-title bellows-target-text\">The Carey App<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-4662\" class=\"bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-4662 bellows-item-level-0\"><a  href=\"https:\/\/www.carey.com\/news\/\" class=\"bellows-target menu-link\"><span class=\"bellows-target-title bellows-target-text\">News &#038; Press<\/span><\/a><\/li>\n<\/ul><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d90494d e-con-full e-flex e-con e-child\" data-id=\"d90494d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f7a6b7 elementor-widget__width-inherit elementor-widget elementor-widget-n-accordion\" data-id=\"9f7a6b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]},&quot;htmega_fe&quot;:&quot;no&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1670\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1670\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is Duty of Care ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1670\" class=\"elementor-element elementor-element-320bf9b e-con-full e-flex e-con e-child\" data-id=\"320bf9b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae974d2 elementor-widget elementor-widget-text-editor\" data-id=\"ae974d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;htmega_fe&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The term \u201cDuty of Care\u201d has been adopted within the greater travel industry and used to refer narrowly to the safety and well-being of an individual traveler.<\/p><p>As the worldwide leader in chauffeured transportation, Carey International sees Duty of Care as something more\u2014something we take very seriously and a core part of how we do business. Carey International defines \u201cDuty of Care\u201d as our intrinsic responsibility to our customers, partners, employees, chauffeurs and community, to consistently deliver the highest level of service within a transparent framework of clearly published and measurable standards.<\/p><p>Standards that far exceed the minimum requirements set by any law or regulatory body. Standards Carey International has defined over the past 100 years as the leader in chauffeured transportation, and that all our industry colleagues strive to meet. Standards governed by an uncompromising system of internal and external audits that assure absolute accountability for the business we operate and the customer experience we provide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1671\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1671\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Defining the Standards <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1671\" class=\"elementor-element elementor-element-dc41c46 e-con-full e-flex e-con e-child\" data-id=\"dc41c46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0423c6e elementor-widget elementor-widget-text-editor\" data-id=\"0423c6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;htmega_fe&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Carey International\u2019s Duty of Care begins with ensuring that all of our operations are synchronized under a single, master set of guidelines. To achieve this synchronization, we have established and published a set of clear, tangible, and quantifiable standards. Carey International maintains a single comprehensive standard manual used by all of operations worldwide.<\/p><p>In this manual, we thoroughly lay out every aspect of our business in one place\u2013from vehicle maintenance and chauffeur etiquette, to how to properly display the company logos on an office door. The standards manual provides Carey International with a consistent basis on which to measure our operations performance and the level of service we deliver.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1672\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1672\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Enforcing the Standards <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1672\" class=\"elementor-element elementor-element-2887abe e-con-full e-flex e-con e-child\" data-id=\"2887abe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-696f688 elementor-widget elementor-widget-text-editor\" data-id=\"696f688\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;htmega_fe&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Standards need to be implemented, measured, and, ultimately enforced. Carey International depends on our unique Global Franchise Network as the foundation for our system of governance that oversees and enforces the proper implementation and application of all our published standards. Each Carey operation is subjected to the same audits, inspections and evaluations.<\/p><p>Should any operation fail to meet our published standard in any area, the local management team is immediately alerted and a plan is put in place to bring the deviation back into standard. Carey International utilizes a two-pronged approach to enforcing standards.<\/p><p>The first is our monthly\u00a0<strong>Service Level and Key Metrics Reporting<\/strong>, which measure multiple key performance indicators within our service delivery such as on-time performance, the time it takes for our Customer Engagement Center to answer the phone, and even how quickly a chauffeur greets a client in the airport. The results of these reports are published and reviewed monthly for each Carey location.\u00a0 Management compensation is tied to these measurements. If any single area is found to be outside our standards, corrective action is taken.<\/p><p>The second way Carey International enforces our standards, is through a dedicated team of\u00a0<strong>Quality Assurance Experts<\/strong>. Our team visits each Carey subsidiary and franchise location annually to audit their operations as well as inspect fleets, offices and records to assure they are meeting all of our established standards. The quality assurance team also performs random spot checks on various cities throughout the year and engages in unannounced \u201cmystery shops\u201d to ensure our standards are being followed the customer experience remains consistent network wide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1673\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1673\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Owning the Standards <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1673\" class=\"elementor-element elementor-element-c798390 e-con-full e-flex e-con e-child\" data-id=\"c798390\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5171bbf elementor-widget elementor-widget-text-editor\" data-id=\"5171bbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;htmega_fe&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The amount of visibility into every aspect of our service that the Franchise Network provides is immeasurable. What are standards to Duty of Care without accountability? Carey International stands wholly accountable to every customer for their experience with our services. This accountability is not limited to those in the back our vehicles, or solely concerned with safety.<\/p><p>Carey\u2019s accountability extends well beyond\u2013to the experience of the travel manager, the travel arranger or agent, the chauffeur and anyone else within the travel ribbon. We hold ourselves accountable for the training and qualifications of the chauffeurs and drivers we put behind the wheel; the condition and mechanical performance of the fleet of vehicles we use; the security and confidentiality of the information our customers share with us; and even the technology our customers use to manage their travel. It is in this way that Carey International defines the standard for Duty of Care.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1674\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1674\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Customer Experience <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1674\" class=\"elementor-element elementor-element-577afd8 e-con-full e-flex e-con e-child\" data-id=\"577afd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73c708e elementor-widget elementor-widget-text-editor\" data-id=\"73c708e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;htmega_fe&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The most tangible aspect of Carey International\u2019s Duty of Care lies in the experience that every Carey customer receives. From the moment you make a reservation to the point where you receive an invoice, our standard of service is on display for you. We are anticipating, orchestrating and fulfilling the needs of our customers at every point in the travel ribbon. Our standards for service far exceed any others in the industry.<\/p><p>Every detail is accounted for and anticipated by our standards. Nothing we do is left to chance. It is an easy task to speak about the customer experience in undefined platitudes, but much more challenging to quantify with facts and proof points. Carey International\u2019s commitment to a wider definition of Duty of Care, however, has led us to define clear standards by which we measure the efficacy of our service delivery and the quality of our customer experience to ensure that our clients receive luxury service consistently across The Carey Network every time they travel.<\/p><p>The standards by which we measure our service include:<\/p><ul><li><strong>Punctual Service\u2013<\/strong>Carey International considers our chauffeurs on time only if they arrive fifteen minutes prior to the scheduled pick-up time<\/li><li><strong>Flexibility to adjust<\/strong>\u2014Carey International works with you when schedules change<\/li><li><strong>Beyond the Basics<\/strong>\u2014Carey International goes to great lengths to ensure a higher standard of cleanliness for our vehicles, and a higher level of professionalism for our chauffeurs.<\/li><li><strong>No Detail Ignored<\/strong>\u2014Carey offers complimentary WiFi and complimentary baggage greet (in most airports) We gather data on these standards through our Customer Service Monitor. After every Carey trip a survey is sent via e-mail to the passenger. The survey measures customer satisfaction across key areas of service.<\/li><\/ul><p>The results are tracked by the individual operation and published each month. This feedback is used to trigger management action into investigating and correcting the areas of customer dissatisfaction. Each operation must maintain a 99.5% customer satisfaction rating. This dedication to the standards that we have set for the customer experience is the baseline measure of our Duty of Care.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Duty of Care LEARN ABOUT CAREY What is Duty of Care ? The term \u201cDuty of Care\u201d has been adopted [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":294,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2325","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.carey.com\/wp-json\/wp\/v2\/pages\/2325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carey.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.carey.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.carey.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carey.com\/wp-json\/wp\/v2\/comments?post=2325"}],"version-history":[{"count":0,"href":"https:\/\/www.carey.com\/wp-json\/wp\/v2\/pages\/2325\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.carey.com\/wp-json\/wp\/v2\/pages\/294"}],"wp:attachment":[{"href":"https:\/\/www.carey.com\/wp-json\/wp\/v2\/media?parent=2325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}