Option 1: Using Reservation Number and Passenger’s Last Name

1. Access the Receipt Retrieval Page

On the homepage of CareyConnect.com, locate and click on the Get Receipts option.

2. Enter Reservation Information

If you have the reservation number and the passenger’s last name, enter these details on the left side of the screen. You can omit the -1, -2, -3, etc. portion of the reservation number.

3. Note Whether or Not You Have the Reservation Number

If you do not have this information, select I don’t have the reservation number. This will enable you to search by bill date or travel date. If you do have the reservation number, click Find Receipt without selecting the I don’t have the reservation number checkbox, and click here to skip ahead in the instructions.

Option 2: Searching by Bill Date

If you don’t have access to the reservation number, you can still find your receipt utilizing approximate trip information. Once you’ve selected the I don’t have the reservation number checkbox, select either Bill Date or Travel Date from the Date Selection dropdown to indicate which piece of trip information you have or by which you’d like to search.

1. Enter Bill Date or Travel Date

Click on the calendar icon next to Bill Date or Travel Date and choose the date the charge was applied to your credit or debit card or the date the trip took place. If you do not know the exact date of the trip, you can still search within a 5-day window and still find the receipt.

2. Enter Billing Information

Next, enter the Bill Amount, Card Number (last four digits), and expiration month and year. If you don’t have this information, click “I don’t have the card number.”

If you’ve selected I don’t have the card number, you must search by Reservation Number and Passenger Last Name. If you’re missing this information, contact customer.service@carey.com.

Find Receipt

Once you’ve entered the required information, click Find Receipt. The subsequent screen will show you a list of all applicable receipts based on your search parameters.

1. Select Reservation and Retrieve Receipt

Click on the reservation number you want, making sure to verify that the passenger and trip information are correct by checking the Travel date, Service Area, Passenger Name, Booked By, Pickup Time, and Card Number fields. Once verified, you can then select the checkbox pertaining to the trip.

2. Provide Email and Confirm

Enter your email address, and certify that you have proper authorization to request this information. Only after you have certified that you have proper authorization to request this information can you click the Send Receipt button.

3. Check Your Inbox

The receipt email will come from account.services@careyconnect.com. If you don’t receive the receipt in your inbox, check your Junk or Spam folder.

If there was an adjustment to the receipt you will be unable to search by the Bill Date or the Travel Date. In this case, you must contact customer.service@carey.com to obtain a copy of the receipt.

The post How to Get Receipts After a Trip first appeared on Carey Support.

Establishing a business account is a great way to group information together for several team members who may be booking across an organization.  A business account allows for a centralized credit card to be used and shared and all trip information to be consolidated in one place.  A business account also allows your account manager to control who has access to the account, add new users or remove individuals no longer on your team. For more information on how to request a business account you can email account.services@carey.com.

Carey Connect users of the same team may choose to delegate access to one another in one of two ways.  If a team member is an account manager, he or she may wish to temporarily delegate their profile access to another team member.  This is a great feature for planned and unplanned time off.  The profile delegation rule allows other team members access to perform the same tasks and temporarily inherits the same rights as the delegator.  Alternatively, any team member may also delegate their account access to another team member.  This is helpful if your team has multiple business accounts with different team members linked to different accounts.

The best way for team members to leverage the powerful features of Carey Connect is through linking to the same traveler profiles.  Each traveler profile exists once in our system with personal preferences for his or her travel, saved payment methods, frequently traveled locations and notification settings available for each of your team members at the click of a button.  Each team member can request access in the passenger management section of Carey Connect.   For more information on passenger access, check out the support article on Managing Passenger Access Levels on Carey Connect.

The post Using Carey Connect for teams first appeared on Carey Support.

When making a reservation, start by creating an arranger profile on Careyconnect.com, and then click on Arranger. Complete the registration and then log in as an arranger.

Once the add passenger pop-up appears, click on the passenger for whom you are booking the trip.

On the next screen (titled new reservation), enter the details of the reservation. If you are booking a point-to-point trip, click on Transfer. If you need the vehicle for several hours and locations, select As Directed. If you have an account number, please remember to enter it at the time of booking. If you are booking multiple vehicles, please enter how many vehicles are needed in the special instructions. Example below:

Next, click on view quotes.

Available vehicles and their rates will populate on the right side of the screen. Hover over the price to see the price breakdown.

Click on the vehicle you wish to book. On the bottom of the subsequent screen, you will be able to enter your payment details via the Enter Payment Info button.

Click on Enter Payment Info. If you have a saved payment method or wish to pay through an account number, you can select those options via the drop-down menu.

Follow the prompts to confirm the reservation. Once you have completed the process, you will receive a confirmation email. Please pay attention to the cancellation timeframes listed on the booking reservation. They may differ due to location, date, or vehicle type.

If you require assistance with completing your reservation, please contact the Carey Reservations team at 1-800-336-4646.

The post How to Book a Reservation on CareyConnect.com (Travel Arrangers) first appeared on Carey Support.

B2B partners include the following:

• Groundspan
• Deem
• Sabre
• GetThere
• Apollo
• Travelport
• Mozio
• Gett

This is made possible by using the arranger’s email ID used at the time the reservations are made.  This email ID is used to register and subsequently log in to Carey Connect. If you are unsure of the arranger email address which is being passed, please contact your technology partner directly to enquire.  For any other questions about partner connectivity you can email us at digital.support@carey.com.

To request integration with a third party booking tool not on the list above, please visit our developer portal at developer.carey.com and register with your organization’s details.

The post Carey Connect: Connecting to other booking platforms first appeared on Carey Support.

All reservations booked on Carey Connect are visible in real-time on the Carey Mobile App.  If your traveler has a last minute change to his or her itinerary, you can see changes made to the reservation and even receive notifications of those changes on Carey Connect.  Even passenger profile preferences and notification setting are synchronized across both web and mobile apps.  This means your travelers can control their experience and you can ensure all future trips are booked in a consistent manner – ensuring no aspect of the travel experience is compromised by technology limitations.  And let’s not forget, you can track the real-time location of every trip in the Track vehicles section of Carey Connect; so you have the information you need without having to make a call.To take advantage of the rich feature set contained within Carey Connect and the passenger app, you should ensure you are linked to your traveler’s profile with the appropriate level of access.

You can manage the level of access you have to your traveler’s profile in the passenger management section of Carey Connect.  You can also check out the following article for more in-depth information on how Carey International has developed a world-class solution to ensuring data privacy for your traveler’s personal information: Managing Passenger Access Levels on Carey Connect

The post Carey Connect and the Carey App: A match made in heaven first appeared on Carey Support.

To add your ID to your newly created profile in Carey Connect, go to the My Profile menu option:

From the My Profile section, navigate to the MY COMPANY DETAILS section at the lower section of the My Profile screen:

Click the pencil icon to switch to edit mode.  Enter your company name and travel agency ID:

Save your entries to complete the update:

You are now ready to begin booking and earning commission for every Carey reservation!

The post Organizing Passenger Profiles on Carey Connect first appeared on Carey Support.

Immediately upon registering on Carey Connect, arrangers, agents and travel management professionals have the option to add passengers in one of two ways:

1. Navigating to the Passenger Management section and selecting the [+ Add Passenger] option.

2. Immediately begin booking a new reservation and select + Add New Passenger.

When passengers are added through one of these two options, Carey’s system will immediately perform a secure lookup to determine if a matching profile exists. If no match is found, a new profile will be created.  If a match is found, the profile will be immediately linked to your arranger profile in Carey Connect.

Once a new link is established between the existing or newly created passenger profile, you will immediately see the profile in the Passenger Management Section of Carey Connect.  Similarly, should you click the New Reservation button, the profile will be available for selection going forward, saving valuable time.

Every passenger profile added to a Carey Connect user’s account has its own access level defined.  There are three levels of access.  Access levels can be viewed and modified through the Passenger Management section, clicking on the passenger profile and then navigating to the “Upgrade Access” section.

Clicking Upgrade Access will display the following passenger access options:

• Booking Only
• Booking & Profile
• Full Access

All access levels default to BOOKING ONLY upon initial link.  To request additional access simply click the level of access desired and submit the change.

Requesting additional access will send a notification to the traveler.  Every traveler has the right to approve or deny the request.  Travelers can also view the arrangers who are linked to their profile in the Carey Mobile App along with the specific access each one has.  Travelers may also remove the arrangers and their associated access at any given point in time.  Similarly, arrangers may remove travelers through Carey Connect.

For additional assistance with configuring high volumes of passenger profiles for large corporate accounts, please contact us at digital.support@carey.com.  Carey’s technology team can assist with implementations on newly established business accounts and can provide reporting on links, usage and arranger access levels.

Carey remains committed to ensuring all technology solutions offer flexible, intuitive interfaces while adhering to the strictest global regulations on data security including but not limited to GDPR.  Carey Connect ensures that consumers are aware of who has access to their data, what has been granted and why.  We ensure consumers remain in the driver’s seat without compromising ease of use and most importantly we value being your partner data security compliance.

The post Managing Passenger Access Levels on Carey Connect first appeared on Carey Support.

To add your ID to your newly created profile in Carey Connect, go to the My Profile menu option.

From the My Profile section, navigate to the MY COMPANY DETAILS section at the lower section of the My Profile screen:

Click the pencil icon to switch to edit mode. Enter your company name and travel agency ID.

Save your entries to complete the update.

The post Travel Advisors: Updating profiles with Travel Industry IDs first appeared on Carey Support.